Patient Experience Education Series

Patient Experience Education Series

A complete  review of your medical and prescription drug needs
Episode 1

Effective Expectations: Streamlining Communication of Results

Welcome to our first episode, “Effective Expectations: Streamlining Communication of Results.” In this episode, we will explore the crucial role of managing expectations in healthcare, particularly in coordinating lab and imaging results.

Discover how setting clear expectations improves patient understanding, trust, and overall care experience. Join Press Ganey, a nationally recognized patient experience consulting group, and Dr. Shah, QI Medical Director, as they share insights on the impact of effective communication strategies in healthcare.

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A complete  review of your medical and prescription drug needs
Episode 2

Coordinating with Specialists

Welcome to our next episode, “Coordinating with Specialists.” In this episode, you will discover the critical importance of effective coordination between primary care providers and specialists in delivering high-quality, comprehensive healthcare. This coordination elevates the overall care experience by ensuring that all healthcare professionals are fully informed about the patient's history and ongoing treatments, thereby reducing the likelihood of redundant tests and potential treatment conflicts.

Join Press Ganey and Dr. Shah as they share strategies aimed at enhancing workflows and perception in healthcare.

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Reviewing Medications and Medical Records
Episode 3

Reviewing Medications and Medical Records

Welcome to our final episode, “Reviewing Medications and Medical Records.” In this final episode, we will explore the crucial role of medication reconciliation and medical records review as essential tasks for primary care providers (PCPs). These tasks are instrumental in ensuring safe and effective patient care.

The process aids in preventing medication errors, including omissions, duplications, dosing errors, or drug interactions, all of which are pivotal for patient safety, particularly in individuals with multiple prescriptions. Join Press Ganey and Dr. Shah as they share effective workflow strategies and insights.

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