Quality Library

The Quality Library provides resource links so that every physician can be successful in delivering positive health outcomes and engaging our members in their care. The articles below are organized into the domains of patient care used by our patient satisfaction vendor, Management and Technology Consultants (MTC) when surveying patients you have treated. The questions used by MTC are modeled after the national Consumer Assessment of Health Provider System (CAHPS) Survey and the Patient Assessment Survey (PAS).

About the CAHPS/PAS/MTC Surveys

Glossary / List of Terms / Acronyms

Appointment Availability

Caring for a Chronic Condition

Continuity and Coordination of Care

Doctor-Patient Communication

Health Promotion

Office Staff

Overall Ratings

Overall Ratings for the Provider

Timely Access to Care